Why use a Bycatch Aquarium Net?
At Bycatch Aquariums Net's our main goals are to keep your home aquarium stock looking healthy by providing you the quickest and easiest method to catch or separate your aquarium fish in a decorated aquarium.
What is your warranty policy?
It is important to us that our net's do not end up somewhere they shouldn't, like the ocean. We offer full warranty coverage for all our Bycatch Aquarium Seines.
If your net has been damaged, you may reach out to us and describe your issue. We will then ask you to send us your net and we will send you a replacement or repair for your net. When your net is sent back, we can recycle up to 85% of the old net.
What is your shipping policy?
We offer Domestic Ground shipping in the United States. Once Fulfilled and shipped your order will arrive within (3-5 Days). Express Shipping will get your order to it's destination in 2-3 days. All International shipping orders tend to arrive in 14-21 days (excluding customs checks).
Our return policy requires the item to be sent back within 30 days of the original purchase date. If you would like to return an item that is in new condition and still in its original packaging, we will gladly assist in reviewing your order for exchange. If an item purchased is defective or damaged, we will offer a full refund or a replacement product. To qualify for a refund, we require that photos be sent via email so that we may properly assess these items in question.
When will my order arrive?
Please allow up to 3 days excluding weekends and holidays for processing/payment verification and fulfillment. Then the additional 3-5 days Business Days for delivery for Domestic orders and 2-3 days for Expedited orders. International orders experience customs delays at times. All Orders can be tracked via USPS tracking and 17track.net for international orders.
Can I contact you directly with any questions?
Yes! All general inquires and may be sent to firstname.lastname@example.org